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Performance Analytics


Survey

Webinars & OnDemand Videos

Publications

Given the increasing pressure on local governments to use data and information to guide decision making, Kevin C. Desouza at Arizona State University conducted a series of interviews of city managers and staff in various roles, many of which were Alliance for Innovation members, to better understand how local governments are using data to increase operational efficiencies, tackle complex problems and develop innovative programs to address real challenges.

The first phase of this project resulted in the development of a maturity model identifying the stages an organization progresses through to achieve increasing sophistication in the execution of performance analytics. The article released on February 8, 2017, outlines how local government managers can use this model to identify ways to move up the maturity scale and improve their operations.

In Phase II of the project the research team surveyed local government to measure the maturity of their organizations on various elements (e.g. data management, metrics) of performance analytics. This survey will allow the research team to benchmark local governments on performance analytics based on their features (e.g. cities versus counties, rural versus urban, etc.).

The ultimate goal of this project is to provide actionable information to local governments managers encouraging better management and utilization of data across departments. Local governments that participate in this project will be given their maturity score, the score of communities like them, and the overall maturity score of all Alliance for Innovation members participating in the study.

Crowdsourcing Survey

The survey will remain open to continue gathering data useful to expansion of the project and to result in a better understanding of how local governments are using performance metrics. We've heard from organizations like the City of Boulder and City of Las Vegas, but the researchers still need your city's information to get a good sampling of both cities large and small.

Have You Had a Chance to Complete the Survey?

If not, we still need your help. If you have not already sone so, please identify one staff member in each of following four specific departments to complete the survey: 

You can choose what staff member it is – the director, the budget analyst, whomever might be closest to their performance metrics. Pass on the survey to them and ask them to respond. Please keep in mind that we want to receive four responses per community – one from each of the departments listed above.

Upcoming Webinars and OnDemand Videos

Kevin Desousa first presented the results of this groundbreaking research at the Transforming Local Governments Conference in Tulsa, Oklahoma in April of 2017. In addition to the conference session, the Alliance is hosting a number of webinars on the topics of Performance Analtyics and the results of the recent survey.

What Works in Improving Local Government Performance

In this session, we showcase What Works Cities and highlight three localities selected for the programWhat Works Cities in a national initiative to help 100 mid-sized American cities enhance their use of data and evidence to improve services, inform local decision making and engage residents. The What Works Cities standard reflects a set of aspirations and activities that create a strong foundation for cities and includes four components: commit, measure, take stock and act.  

Session Takeaways:

  • How open data, data management, and performance analytics are producing results and better services
  • Strategies that were used during projectsGet Started
  • Shared lessons to learn for implemenation 

The State of Performance Analytics in Local Governments Webinar

Join us on May 22, with Kevin Desouza, Foundation Professor with the School of Public Affairs at Arizona State University as he shares his framework and connects issues of strategy, technology, data governance, and analytical knowledge.

SESSION TAKEAWAYS:

  • Understand the current state of performance analytics in local governments
  • Register NowGet actionable insights to help you increase your maturity in performance analytics

Research Papers

Phase I - The State of Performance Analytics in Local Governments: An Initial Assessment

by Dr. Kevin C. Desousa

Given the increasing pressure on local governments to use data and information to guide decision making, Dr.Kevin C. Desouza at Arizona State University recently conducted a series of interviews of city managers and staff in various roles, many of which were Alliance for Innovation members, to better understand how local governments are using data to increase operational efficiencies, tackle complex problems and develop innovative programs to address real challenges.

Phase II - The State of Performance Analytics in Local Governments: Analysis of Measures

by Dr. Kevin C. Desousa, Dr. Gregory S. Dawson, Dr. Alfred Tat-Kei Ho, Dr. Rashmi Krishnamurthy

This second report in the series builds on our previous report (The State of Performance Analytics in Local Governments: An Initial Assessment) and delves into the usage and need for performance analytics in local government. As we note, the usage of analytics reflects the reaction of local government to move away from reliance on a single individual to spot trends and make recommendation to move towards data-supported decision-making. As such, we surveyed the usage and application of performance analytics across 132 total local governments including the police, parks and recreation, public works and code enforcement departments.