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Webinars

"The e-learning programs of the alliance have proven to be a great value for our training budget.  we are able to receive training from top quality presenters without having to spend money in travel expenses.  the convenience of the elearning programs have also provided an opportunity for more employees to attend the training, creating richer dialogue and follow up among our staff."

-matthew vanderhorst, customer service director, city of montgomery, ohio

The Alliance delivers webinars on timely topics to your organization, saving travel cost and the environment!  Webinars provide an opportunity to train the masses within your organization.  You can train across departments saving money and providing teambuilding experiences for your entire staff. Different delivery formats are offered to meet your learning needs:

hot topic webinars

Timely hot topic 90-minute webinars. A panel discussion delivers diverse perspectives and experiences on a specific subject matter.  The learning experience doesn't end after the virtual session.  We continue the dialogue by providing participants with discussion questions, access to resources and participation in hot topic blogs.

learning café

The learning café showcases a selection of featured Transforming Local Government case study applications, Innovation Award submittals, as well as other local government best practice ideas. Learning Cafés are typically 60-minute presentations including time for partipant questions. 

member virtual forums

Facilitated thought provoking conversation with a leading manager or expert in local government.  Participants have an opportunity to contribute to the discussion.

upcoming events

Register for one of the Alliance for Innovation's webinars by clicking the links below or visiting our calendar. Contact the Alliance at 888.496.0944 or your Regional Director with questions.  

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FREE Knowledge Network Training

You are invited to take a tour of the Alliance’s new web site and Knowledge Network developed in partnership with ICMA.  The new network features a host of Web 2.0 tools designed to help you access and participate in the best research, innovation and development of best practices
Click Below to Learn More AND to register:

Future Dates:

 

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12 Essentials to Successful Electronic Billing, Payments, and Collection Processes

Member Registration

Non-Member Registration

Despite significant investment, utilities still aren’t seeing the desired customer adoption and savings from their electronic billing and payment initiatives. Paperless billing and electronic payments are surging worldwide, but utilities have adoption rates of just 12%; even among those that have made paperless billing a priority.  
This webinar focuses on the reasons for these shortcomings and presents 12 essentials for utilities to consider as they work towards greater adoption rates, streamlined operations and better cost-efficiencies.
What can you do to change customer behavior and convert traditional billing and payment customers to a paperless, automated solution?
With over 500 customers in the U.S. and Canada, TWI is the leading provider of billing, payment, and communication solutions for billing organizations in North America. TWI has taken the various, often complex and costly facets of billing and payments and created a one-stop solution: Summation360™. With Summation360, your agency will have a proven vision and path leading to “paper-free” billing and automated payment handling
Title: 12 Essentials to Successful Electronic Billing, Payments, and Collection Processes  
Date: Tuesday, May 22, 2012  
Time: 1:00 PM - 2:00 PM EST  
Cost: FREE for Members; $49 for Non-Members

Member Registration

Non-Member Registration

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Performance Management Tools and Techniques

Thursday, May 24, 2012

In an era of government transparency and accountability effectively measuring performance is a key to success.  Performance management in government is inherently difficult but inescapably necessary. Local governments, large and small, struggle with finding meaningful performance metrics for the huge number of purposes and activities undertaken.
During this Alliance Webinar a panel of local government professionals will discuss developing a Performance Management Model that integrates performance metrics into all aspects of the operation.  Panel members will discuss performance tools and techniques such as live dashboards and performance reports that make measuring meaningful.  The panel will also discuss how products of these systems can be specialized for different audiences such as citizens, governing body and employees.
Attendees will learn about:
Case studies featuring different Performance Management Models
Tools and techniques for using performance data
Obtaining buy-in from key stakeholders to make a Performance Management Program a success

This is a LIVE Webinar event.  Webinar Times: 1:00PM ET – 2:30PM ET, 12:00PM CT – 1:30PM CT, 11:00AM MT – 12:30AM MT, 10:00AM PT – 11:30AM PT. (Note: Arizona local air time is 10:00AM  – 11:30AM)
Price is $149 for Alliance Members and $249 for nonmembers, Organization-wide Members Distribution  $495, Organization-wide TLG Partner Distribution $395, Organization-wide Nonmember Distribution $825
Title:    Performance Management Tools and Techniques
Date:    Thursday, May 24, 2012
Time:    1:00 PM - 2:30 PM EDT
After registering you will receive a confirmation email containing information about joining the Webinar.

Register Now!
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Online Civic Engagement: Case Studies, Pitfalls & Best Practices

Member Registration

Non-member Registration

Citizens have been increasingly going online to engage with family, friends, colleagues, businesses and organizations. Accordingly, local governments are increasingly interested in how to go online for civic engagement with their constituents. However, online forums, blogs, and crowd-sourcing tools are frequently dominated by bullies as well as full of vitriol and misinformation. 
Hosted by the City of Hayward, join the Alliance for Innovation and its corporate partner, Peak Democracy Inc, in a discussion of how local governments are using online public comment forums to dialogue with their constituents in ways that are civil, legal and insightful as well as easy-to-deploy and inexpensive.
Title: Online Civic Engagement: Case Studies, Pitfalls & Best Practices 
Date: Tuesday, June 5, 2012
Time: 1:00 PM - 2:00 PM EST 
Case studies will be used throughout the following outline:
  • Why governments should use online public comment forums;
  • Challenges and pitfalls governments face with online forums;
  • How governments are using online public comment forums in ways that maintain order & decorum and therefore are civil and legal;
  • How governments are using online forum analysis tools to gain insight into their communities -- not possible with conventional communication channels.
What You Will Learn:
  • How  online forums can be civil, fair and legal -- in contrast to the misinformation, vitriol and bullying that is endemic to online forums, blogs and crowd-sourcing tools;
  • How online forums provide insightful perspective and enable decision makers to synthesize voluminous online feedback;
  • How online forums can delight your constituents as well as government decision makers and staff.

Member Registration

Non-member Registration

EmployeeEngagementWebinar
Employee Engagement

Thursday, June 7, 2012

"It is amazing what you can accomplish if you do not care who gets the credit." Harry S. Truman
Most local governments are struggling to balance the service demands of citizens against budgetary realities.  As these challenges escalate, crucial conversations to explore creative solutions become increasingly important.  While most government leaders understand the need for courageous discussions, understanding how to best engage employees on emotionally laden topics is another matter.
Today’s times require building workforces that are informed and participate in solution generation and decision-making in pursuit of common goals.  During this webinar, a panel of local government experts led by Cheryl Hilvert, former City Manager of Montgomery, OH and High Performance Organization expert will explore the components of a vastly engaged workforce. 
Learning Objectives:
  • Exposure to the concept of building a culture of employee engagement
  • Ways to build organizational capacity through use of employee teams
  • Methods to retool employee engagement
This is a LIVE Webinar event.  Webinar Times: 1:00PM ET – 2:30PM ET, 12:00PM CT – 1:30PM CT, 11:00AM MT – 12:30AM MT, 10:00AM PT – 11:30AM PT. (Note: Arizona local air time is 10:00AM  – 11:30AM)
Price is $149 for Alliance Members and $249 for nonmembers, Organization-wide Members Distribution  $495, Organization-wide TLG Partner Distribution $395, Organization-wide Nonmember Distribution $825 
Title:    Employee Engagement
Date:    Thursday, June 7, 2012
Time:    1:00 PM - 2:30 PM EDT
After registering you will receive a confirmation email containing information about joining the Webinar.

Register Now!

4square

Manager's Forum: 4 Square Management - Tools for Aligning Budget and Work Priorities with Governing Board

Member Registration

Non-Member Registration

Leadership is not easy. The constant push and pull to balance strategic and tactical issues in a political environment present constant challenges for public managers. In these challenging economic times, finding the key to move toward more balance and alignment with the governing board and their expectations for the management of the organization, prioritizing of work projects and establishing budget priorities is important, if not critical. Without this alignment it may be difficult or impossible for the manager to implement sustainable change within the organization.
During this webinar, participants will learn to use the 4 Squares of Management© to implement change and promote innovation in their organizations. The 4 Squares of Management© is a compass for facilitating and coordinating the development and implementation of the governing bodies’ priorities while balancing the financial and employee resources in the organization.  
Attendees Will:
  • Learn how to implement a strategic governing work plan that can be developed in 90 days and result in establishing priorities for key policy initiatives and work projects for staff.
  • Learn how to develop management expectations for the organization with your governing body.
  • Learn how to use the innovative Budget Options Balancing System (BOBs) © with your governing body to provide effective direction to prepare the Recommended Budget.
  • Learn how to make $ Square Management work for you and your organization
Title: 4 Square Management- Tools for Aligning Budget and Work Priorities with Governing Board
Date: Thursday, July 19, 2012
Time: 1:00 PM - 2:00 PM ET
Cost: Free for Members, $49 for Non-Members
After registering you will receive a confirmation email containing information about joining the Webinar.

Member Registration

Non-Member Registration 

Webinar Pricing for Hot Topics

In response to organizations who wish to have wider distribution of Alliance webinar events, we now offer an organization-wide pricing tier of $495.  If your organization plans on having more than three computer logins, organization-wide is a more cost effective solution.  Additionally, all organization-wide registrations receive access to the event blog as well as a copy of the webinar on CD for use internally.  A $100 discount is available for TLG Partners who are purchasing organization-wide registration.

For a two minute recording on how to use the GoToWebinar software, click here!

 

Introducing the Alliance for Innovation Learning Bank

Invest in the Alliance for Innovation Learning Bank and receive discount pricing on webinar bundles that provide you organization-wide access to emerging practices within local government.  Through the Learning Bank you can use Alliance webinars as your platform for organizational learning.  Staff members can access LIVE events, along with learning resources such as presentations and discussion follow-up questions that enhance the learning experience.  Your staff can gather in groups, view webinars at their desktop, and even watch On Demand after the live events. 

Purchase bundles for three, six, or an unlimited amount of webinars in an annual period that begins at the time of purchase. Pricing is as follows:

Bundle 3 – 10% Discount

  • Members $1,336
  • TLG Partners $1,067
  • Nonmembers $2,417

Bundle 6 – 20% Discount

  • Members $2,376
  • TLG Partners $1,896
  • Nonmembers $4,296

Bundle Unlimited – 25% Discount

  • Members $4,455
  • TLG Partners $3,555
  • Nonmembers $8,055

Contact Tracy Miller at tmiller@transformgov.org for more information or to sign up.