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E-Participation Results in Better Decisions and Increased Trust

The offices of the city of Peoria, Arizona (pop. 154,000), may be closed on Fridays, but the efforts the city has put into e-participation make both information and participation effortless for residents regardless of the day. The city's website provides...

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Groups

Citizen Engagement

The Citizen Engagement group is a practical forum designed to...

760 members

Indiana Municipal Management Association (IMMA)

The Indiana Municipal Management Association (IMMA) is non-profit, non-partisan organization...

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311/CRM Technology for Beginners

The group is for local government practitioners who are investigating...

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Local Government Interns/Fellows Current & Alumni

This group represents the current and former management fellows and...

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Wikis

Alliance for Innovation Social Media Wiki

The social media revolution is being embraced by local government. This wiki has been...

What others are doing -- Tools for Citizen Engagement

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Questions & Answers

Emerald Ash Borer (EAB) Planning Process/Education

0 answers

Kinds of technology platforms used for citizen engagement

3 answers

Methods of Gaining Input from Citizen Advisory Groups

3 answers

Community Group's Assessment Toolkit

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Recent Documents

ICMA 2011 E-Democracy Survey Summary

Survey | 2012

Taxpayer's Guide to Biennial Budget

Other Document | Hillsborough County, FL | 2012

Citizen Feedback Survey: Business License Office

Data Report | Peggy Berg | 2012

A Manager's Guide to Evaluating Citizen Participation

Report or Article | Dr. Tina Nabatchi | 2012

Planning for Stronger Local Democracy: A Field Guide for Local...

Report or Article | Matt Leighninger and Bonnie Mann | 2011

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Topic Leaders

The following individuals have been identified as leaders in this area.

Carlee, Ron

Chief Operating Officer / Executive in Residence, ICMA
Washington, DC

Svara, James

Professor and Director, Center for Urban Innovation, Arizona State University
Phoenix, AZ

Fleming, Cory

Senior Project Manager, ICMA
Washington, DC

People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

Zykofsky, Paul

Associate Director, Local Government Commission
Sacramento, CA

Harker, Harry

Manager, Alberta & Prairies, CitySpaces Consulting Ltd.
Calgary, AB

Ramirez, Richard

Retired City Manager, El Dordado Hills

Powell, Barbara

Assistant Town Manager, Town of Portola Valley
Portola Valley, CA

Morse, Rick

Assistant Professor of Public Administration & Government, University of North Carolina At Chapel Hill
Chapel Hill, NC

Black Gilmore, Kimiko

Assistant to the City Manager, City of Kansas City, Missouri
Kansas City, MO

Blog Posts

Engagement tech, public heroes, and new search tool: New on the KN, May 6-12

Peter Dunn

Water towers, golf courses, and contact centers: New on the KN, Apr. 29 - May 5

Peter Dunn

Linking citizens to local government

Cory Fleming

Compensation, capital improvement, and communication: New on the KN, Apr. 22-28

Peter Dunn

42 Most Popular Knowledge Network Documents

Peter Dunn

Promoting Violence Prevention through Civic Activities

Lisa Lau

Customer Service & Citizen Engagement

Cory Fleming

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Cory Fleming

Startup America Policy Challenge

Jason Rollins

The Future of 311/CRM?

Cory Fleming

Creating Your Community’s Place on the Internet

Alexandra Iannolo

Local Governments Solving National Issues

Peggy Chasler

A (Profile) Picture is Worth a Thousand Words

Peter Dunn

How can climate change hit home??

Nicci Wood

Community Policing in El Salvador: an impressive exchange experience

Carlos Loría-Chaves

Customer Service Reps in the Future

Cindy Riordan

Citizen Engagement and government contact centers

Debra Russell

Building on tools for citizen engagement

Cindy Riordan

Q&A on 311/CRM Technology

Cory Fleming

Does your community have a brand narrative?

Emily Dodson

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Related Topics

Sustainability 311/CRM Systems Advisory Boards Citizen Feedback

See also

Call for Speakers

ICMA Community Building Initiative

311/CRM Technology

Upcoming Events

Online Civic Engagement: Case Studies, Pitfalls & Best Practices

Webinar | Webinar | 5 June 2012

Can Local Governments Really Create a Following? You Bet! (Part...

Web Conference | Web Conference | 27 June 2012

Improve Citizen Engagement by Leveraging the New GIS, App and...

Web Conference | Web Conference | 27 June 2012

Online Civic Engagement: Case Studies, Pitfalls & Best Practices

Workshop | City of Lake Oswego, OR | 30 August 2012