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Latest Front in the Battle against Wasteful Spending

In a recent study done by Governing Research, State and Local Government respondents provided a glimpse into their absence management processes. Uncovered were alarming statistics about manual processes still being used to track leave and time. In fact, 63% of...

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Process Improvement Practitioners

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Yard waste and brush collection

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Revised Capital Improvement Plan Process

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Capital Project Review with Board of Supervisors

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Recent Documents

Latest Front in the Battle against Wasteful Spending

Report or Article | Governing | 2012

Process Improvement Tools: Progressive Techniques to Simplify Government Processes

Conference Document | Craig Rapp, Craig Rapp, LLC, Heather Grimes, Pasco County, FL, David Krings, TechSolve, and Leonard Martin, Carrollton, TX | 2011

Using Technology to Improve Effectiveness in the Built Environment

Conference Document | Christine Becker, Mike Harvey, and Greg Blount from The Institute for Building Technology and Safety (IBTS) | 2011

Performance Audit of the Human Resources Department of Orange County,...

Data Report | Mr. Steve Danley, Performance Audit Director for Orange County | 2011

Less Time, Lower Cost, and Greater Quality: Making Government Work...

Report or Article | Shayne Kavanagh, GFOA | 2010

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People with Expertise

The following individuals have identified themselves as being knowledgeable in this area.

Whitson, William

Community Redevelopment Agency Director, City of Panama City
Panama City, FL

Malik, AJ

Enterprise Information Services Manager, County of Arlington, VA
Arlington, VA

Heck, Thomas

NV

Follette, William

Director, Management Performance & Accountability, City of Mesa
Mesa, AZ

Hartley, James

CitiStat Analyst/Coordinator, City of Warren, Michigan

McAlpine, Kathleen

Management Assistant,- Customer Service Manager - Phoenix Convention Center, City of Phoenix
Phoenix, AZ

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Why should local government consider starting a centralized contact center in this economic climate?

Debra Russell

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