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Can anyone share the costs they experience in setting up the 311 phone number? Registration with FCC, working with cellular/land line phone carriers, etc.
Thank you in advance.
City of Suprrise, AZ
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The cost of establishing a 311/CRM system varies considerably depending on the features and functions required by the jurisdiction. I've seen small towns implement a CRM with a 7-digit number for under $3,000 whereas large cities can easily spend in the millions. The biggest challenge is defining the system requirements before you go out with a RFP.
The FCC doesn't issue the 311 number. That is generally handled by a State Public Utilities Commission, and again the cost can vary.
I have a white paper on call routing that I'll post for the group since the website isn't allowing me to upload the document directly in my response right now.
Thanks Cory. I am specifically looking for the cost of setting up the 311 phone number. We have our CRM and phone system already.
14 Oct 14
In San Diego, I was told to go through our local landline phone operator (AT&T) instead of through the state CPUC.
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