While I have worked with the Center of Performance Measurement quite extensively in the past, CPM has yet to develop measures for local or regional 911 call centers. I am in the process of developing a new 911 strategic plan supporting our County and Public Safety Strategic plans.
While I have a number of reasonalbe draft KPI's based on our existing data sources, I would like to see if there are examples of outstanding 911 performance measures, leading and lagging indicators, or balanced scorecard measures currently used by other localities and/or regional 911 call centers. I am hoping that someone who has some examples that are established predictors for 911 performance.
Response needed by
Wednesday, February 15, 2012