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Enterprise social software/microblogging platforms in Local Government

  0  
Stefano Tripi

Hi, I'm looking for articles and/or successful case studies regarding the implementation of enterprise social network software and/or microblogging platforms in LGs. I am particularly interested in "crowd wisdom" applications, where civil servants working in a LG/agency can reply to issues and questions raised by management/staff with ideas and proposals.
Thank you very much!


Answers

 
  0  
Alexandra Iannolo

Hello,

I found some resources that you might find helpful.

This report from The University of Pennsylvania’s Fels Institute of Government discusses social media usage in local governments and includes case studies from high performing areas.
http://icma.org/en/i..

As part of the City of Tamarac, FL’s High Performance Initiative they began using software that would allow for citizens and local government employees to connect and collaborate on new project ideas.
http://icma.org/en/i..

Another article discusses how you can use Social Media tools and Online Discussion Forums, to create, "A Connected Community."
http://icma.org/en/i..

You can view another example of this in the article below about Blue Springs, MO.
http://icma.org/en/A..

This article, “Rethinking the Role of Citizens in a Gov 2.0 World,” describes best practices for integrating technology and civic engagement.
http://icma.org/en/i..

This article discusses a similar topic.
http://icma.org/en/i..

Another article includes examples of successfully social networking sites used by local governments.
http://icma.org/en/i..

Ali Iannolo
Knowledge Network Intern
aiannolo@ICMA.org

 
  0  
Mike Cohen
Mike Cohen said

Stefano,

You wrote that you're particularly interested in apps that enable gov staff to reply to issues raised by other gov staff or management. In contrast, Alexandra's response seems to focus on case studies and apps in which citizens (not gov staff) reply to issues raised by gov leaders. Moreover, in reading through the links that Alexandra posted, few if any of the articles addressed the substantive challenges that gov leaders face when using social media to engage the public in 2-way conversations. These challenges include (1) civility and fairness expectation of the community, (2) legal requirements for governments, and (3) what I call the "Referendum Effect". To learn more about the Referendum Effect, check-out my blog post:
http://transformgov...

Mike

 
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Stefano Tripi

I think I may have found something similar to what I'm looking for: https://www.collabor... IBM's "collaboration jams" are online brainstorming sessions dedicated to corporations and governments. I'll keep on looking for case studies on this matter, for instance I'm looking at its use in the Coventry City Council (http://www.youtube.com/watch?v=0DAdpoSf5Ms) by both Council employees and citizens.

 
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Alexandra Iannolo

Hello,

I have researched some other resources which may be more pertinent to your question. I misread the question before, but these links might be more helpful.

This link goes to a question recently asked about employee intranet policies. The answer includes guidelines and policies for staff messaging boards.
http://icma.org/en/i..

This is an article from the Guardian, which discusses the importance of online communication for local government staff. It includes examples of what counties and cities in the UK have done to enhance employee collaboration.
http://www.guardian...

Are there other Knowledge Network users that have had success using social networking tools to get ideas from your staff?

Ali Iannolo
Knowledge Network Intern
aiannolo@ICMA.org

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