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Case Study

Mecklenburg County Community Resource Centers

InnovationAlliance for Innovation Recommended

by County of Mecklenburg, NC for the Alliance for Innovation

Mecklenburg County’s Community Resource Centers (CRC) aim to develop collaboration between County Health and Human Services (HHS) to offer customers streamlined access to care. CRCs would provide consolidated HHS services in strategically placed locations within communities that need assistance the most, helping our residents thrive. Currently, HHS departments are siloed, requiring travel to multiple County offices to receive services. The CRC’s consolidated approach will relieve strain put on a vulnerable population and enable a more holistic response to customer needs. This customer-centered approach to HHS service delivery puts each resident at the center of their care, and their needs first.

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Year
2017

Jurisdiction
County Of Mecklenburg, NC
Jurisdiction Type
County
Population
919,628

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