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Project/Research Report

Leadership Brief: Building Connected Communities

Public libraries have established themselves as vital resources in a technology-driven world. “Today, no other institution rivals the significance of public libraries as technology gateways providing a wide range of resources that meet personal and professional needs, support local economies, and build stronger communities,” wrote Washington, DC, City Administrator and ICMA Member Rashad Young and Urban Libraries Council President and CEO Susan Benton.

This Leadership Brief highlights the role of libraries as community technology leaders who are uniquely qualified to bridge digital divides, support community priorities, and improve quality of life, working in close partnership with community leaders. It provides examples of how libraries are leveraging technology to deliver services that meet community needs and identifies six action strategies to achieve the best possible opportunities for the entire community.

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Urban Libraries Council; Chicago, IL

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