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Project/Research Report

Bibliographic Resources on Collaborative Service Delivery Arrangements

A Product of the Enhanced Partnership of the ICMA, the Alliance for Innovation, and the Center for Urban Innovation at Arizona State University

InnovationAlliance for Innovation Recommended

While collaborative approaches to the delivery of urban services has a history pre-dating the founding of the United States, only in recent decades have scholars and practitioners begun to recognize more fully the nature andscope of such activities. The tool developed by the Enhanced Partnership ofthe ICMA, Alliance for Innovation, and Arizona State University’s Center for Urban Innovation is designed to assist local leaders and their staff determine whether the conditions for expanding collaborative service delivery efforts may lead to improving the organization’s goals.

The tool pulls together lessons from many case studies and other examples of collaborations, some of which worked and some that did not. In addition, the tool represents the synthesis of an extensive and growing literature on collaborative arrangements.

This document highlights many of the recent studies of these alternative service delivery arrangements. Each element in the decision tool is grounded on empirical case studies and the work cited in the following pages.

Most citations include an abstract of the piece as well as a link to the pieceonline. However, some of these links are to web pages behind pay walls, as is common among academic studies. Organizations may have subscriptions to these publishers or the clearinghouses to which we have linked these articles. If your organization does not, we encourage you to work with local higher education institutions near you that are more likely to have this access and build your first collaborative partnership with them in order to learn more about what makes for successful collaborative service delivery of urban services.

The decision matrix tool is available for free here

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Year
2015

Organization
IBM; Armonk, NY

Organization
Arizona State University; Tempe, AZ

Organization
Alliance For Innovation; Phoenix, AZ

Organization
ICMA; Washington, DC

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