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Project/Research Report

12 Essentials for Succesful Utility e-Billing/ e-Payment Programs

by Summation 360

Paperless billing and electronic payments are surging worldwide. The electronic billing association, NACHA, conducted a 2011 e-billing benchmarking study. It indicated that many traditional, paper-based billers, including the financial services and telecommunications industries, are seeing paperless billing adoption rates of well over 30%. According to Fiserv’s 2011 Billing Household Survey2, nearly three out of five households paid a bill online in 2011. Despite these promising statistics, utility companies have adoption rates of just 12%; even among those that have made paperless billing a priority.

So why aren’t these numbers higher?

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