ICMA | blog
Survey: Consumers Generally Satisfied with Local Government Services
19 April 2017 |
Commissioned research from Library Systems & Services (LS&S) reveals that U.S. consumers are content overall with the services provided by local government. The top functions evoking positive responses were libraries (81 percent), public safety (70 percent), transportation (54 percent) and education (51 percent).
The results also indicated a preference for local governments to consider new ways of delivering services. For example, 53 percent of these registered voters said hiring private companies to provide government services is “mainly a good thing.” Regarding public libraries in particular, and after they said they were informed on the issue, 47 percent of respondents stated they would support local government hiring a private company to provide library services.
Other highlights from the survey include:
Conducted by Morning Consult, the online survey polled 1,980 registered voters from March 30- April 01, 2017. Results from the full survey have a margin of error of +/- 2%.
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