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9 Ways to Have Better Conversations with Staff and the Community

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You want a solid, two-way communication between local government and your citizens as well as with your staff and elected officials. These articles might help you find the most effective communication skills at all levels for success, as you recognize the need for excellent communication skills in an era of increasing complexity and growing technology. 

10 “Musts” for Internal Communications

To be successful in communicating with your employees, there are ten “musts” that will make your program effective.


Become a Better Digital-Age Communicator

Here are 10 tips to help shake off counterproductive communication behaviors and get better results personally and professionally in the digital world.


Dealing with Angry Crowds

Public outreach comes with the territory in this profession, even if your only contact is at a business meeting open to the public. To truly be successful you must enter the realm of community-owned processes, and be prepared to listen, listen, and listen some more.


15 Tips for Communicating with Impact

If you want to really improve the way you communicate and the impact your messages have on others, regularly evaluate what you say, how you say it, and how your words are being heard by others. If you truly want to communicate, you need to challenge yourself to embrace communication excellence. Here are 15 ways to increase your communication success . . .


10 Communication Habits of Effective Local Government Managers

Skilled communicators have the ability to develop better working relations with people they don't already know well, they take the time to talk, to listen, and to exchange information to develop bonds of understanding that can facilitate the communication process. Apply these 10 communication habits of effective local government managers to increase your own leadership communication skills.

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Stuck in the Middle: Being a Referee is Tough

Even though being in the middle can be uncomfortable for the professional, it does provide an opportunity to demonstrate good governance practices and provide reassurance to the elected officials that they are individually valued and that the majority view will be complied with. It also calls for more communication, not less.

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In Tough Conversations, Seek to Complete, Not Compete

Instead of setting up a blame and defensiveness cycle, you want to help the other person. You're looking for a win/win outcome, not a situation in which someone has to lose if you win. You're not looking to punish, embarrass, or put the person “in their place.” If this is your mindset, the conversation absolutely will fail. Here are three tips to help you.


Creating a Safe Environment for a Courageous Conversation

To be successful over time, we often must conduct difficult and even courageous conversations with supervisors or peers. Such a difficult conversation may be about a colleague not carrying one’s weight, or a conflict with a peer, or the desire to be given more room to operate by your supervisor. In any case, you need to create some “safety” so you can confront the situation. To have a productive exchange, it needs to be safe for you and for the other person.


Communicating With Your Boss

Need help understanding what your boss wants or needs? In this installment of Career Compass, Dr. Benest offers advice on assembling an "operations manual" for the Big Cheese.



To learn more on effective communication skills and other best practices to help you grow and enjoy your career, sign up for the free ICMA Coaching Program webinars. Topics for 2017 include:

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