ICMA | blog
Featured Blog: 311/CRM Systems
7 October 2015 |
In 2012, a colleague of Cory Fleming, ICMA director of 311/CRM (Customer Relationship Management), stated that 311/CRM technology would become obsolete. Cory posted her response on the first 311/CRM blog post stating, “Based on reading that I’ve been doing lately, I wouldn’t agree with that assessment.” She was correct. In the three years since this first post, the topic of 311/CRM has grown in importance for local governments, and this blog has been diligent in its mission of keeping users informed on these developments.
Here are three posts that highlight what is great about this blog:
How has the 311/CRM Systems blog been beneficial to you? Let us know by posting your comments below.
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