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Blogs / ICMA | blog / In the Know Highlights During the Week of August 24, 2015

In the Know Highlights During the Week of August 24, 2015


Of the many great resources added to the Knowledge Network last week, I’ve identified 12 that may be useful to you!

  1. It’s not too late for earlybird registration (deadline is today, August 31) for the class of 2017 Leadership ICMA.  This article outlines 3 reasons why you should apply early.
  2. ICMA recently reached out to ICMA-RC to discuss the topic of market turmoil and retirement savings.
  3. Did you know that one of the best blogs on the Knowledge Network, the Sustainable Communities blog, has been actively adding great content since 2012?
  4. Check out these upcoming ICMA University workshops at the ICMA Annual Conference if you could use some help keeping up with technology. 
  5. If you’re attending the ICMA 2015 Annual Conference, then you can reserve a personal demo of ICMA Insights before heading to Seattle.  
  6. This case study shows how online input can be a catalyst for change, build community trust, and increase citizen engagement.
  7. Check out how Princeton, New Jersey, was able to centralize its services into an integrated 311 system
  8. What do Culpeper County, Virginia; Flint, Michigan; and Carlsbad, California, have in common?  The ability to engage their citizens in volunteer programs, and you can learn more about that here.
  9. Management Partners Inc. discusses how your local government could benefit from an organization review
  10. The cover story in the September issue of Public Management (PM) describes how four public libraries that have completed the Edge assessment tool—a new, free tool developed by national organizations including ICMA and the Urban Libraries Council—are better prepared to help their communities with their public access technology services.
  11. Mark Aesch, CEO of TransPro, discusses how one can turn customer service into customer satisfaction.
  12. Learn about the benefits of implementing an e-payment system in your community.

What are some highlights from your community this summer? Share your stories below.

Douglas Shontz

Knowledge Network Intern