ICMA | blog
3 Resources for Improving Public Services
A crowded Metro rail station.
7 July 2015 |
ICMA Executive Director Bob O’Neill’s article “Public Services and the Wonders of the Third Week in August” gained a lot of attention from members and nonmembers alike early last month. O’Neill uses the Washington, D.C., metropolitan area as an example of a smart city with a number of viable modes of public transportation and highway routes. However, he also points out that one of the only times these modes work efficiently is during this “third week in August” because that’s when most commuters take their vacations, the tourist season is coming to an end, and Congress is out of session.
In short, metropolitan area transit works best when a chunk of the population isn’t even using it! O’Neill goes on to say that as urbanization increases, smartly managed communities—that is, ones that find the right balance of technology and governance—are imperative. O’Neill observes that an essential approach to achieving smart management is to engage residents with traditional as well as new technology tools and platforms.
If you’re looking to learn more about smart cities, urbanization, and smart solutions, the articles below may be helpful:
What is your community doing to become a smarter city? Share your experiences below.
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