ICMA | blog
311 Customer Service Systems: Resources That Explain the What, Why, and How
24 March 2015 |
A 311 program can be a useful, centralized customer service tool for your community. A 311 system takes calls from citizens dialing 3-1-1 who want access to non-emergency municipal services If you are interested in taking advantage of a 311 program, ICMA has the resources to help you.
Now that you have a general understanding of 311 programs, you might be interested in these events discussing 311 programs:
How can 311 centers impact your community? Consider these examples:
Has your community implemented a 311 program? Post your story below.
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