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Looking Great While Protecting Your Community


When they found themselves unable to contain the excitement surrounding some of the absurd calls for service they were receiving, the 911 call center in Washington County, Oregon developed a social media campaign that highlighted the calls and the work that was being done by the call center.

Though we rarely highlight the less flattering portion of their work, the Knowledge Network does a lot to highlight the beneficial work of the great services that municipalities provide to account for public safety.

Did you learn anything new reading through these resources? Have documents that highlight the great work happening with your local emergency call centers? Feel free to share your thoughts with us in the comments section below.  If you would like to learn more about 311 and 911 services, be sure to head to the 311/CRM Systems, Public Safety, and Telecommunications topic pages. 

Aloha,

James Davidson

ICMA Knowledge Network Intern

jdavidson@icma.org