Job Title Airport Customer Relations Coordinator
Closing Date/Time Sun. 11/19/17 11:59 PM Mountain Time
Salary $3,592.92 - $4,940.25 Monthly
Job Type Full-time
Location Airport - City of Colorado Springs, Colorado
Description / Position Overview Benefits Supplemental Questions
The hiring salary for this position is between $3,592.92 and $4,491.17 per month.
Airport Customer Relations Coordinator
In this position, you will develop, implement, and manage customer service programs and services for the Airport (Colorado Springs Airport).
Essential Job Functions - the basic job duties an employee must be able to perform:
Coordinate all aspects of customer service at the Airport, including terminal programs (such as the pet therapy program) and programs that provide goodwill and hospitality to passengers, customers, and visitors
Oversee the Thanks Again Program and other passenger service initiatives
Oversee the Premier Lounge operations and membership programs
Manage and oversee the Airport Art Program; monitor art inventory and the art displays program
Identify contacts within local school districts and artistic organizations; work with contacts to obtain and curate art work for display at the Airport
Supervise customer service representatives staffing the lounge
Supervise and oversee volunteer ambassadors, including working with the City's volunteer coordinator; plan events for ambassadors, including recognition for years of service
Develop and maintain lounge food and beverage inventory, including evaluating costs and expenses; identify cost saving alternatives
Plan, coordinate, and execute airport tours
Plan special events to raise awareness of airport services, including airline inaugural flight and other special events (Airstrip Attack, etc); plan events in the terminal for the holiday season
Support airport public relations and communications
Build a rapport with airport tenants; develop, maintain, and publish a quarterly newsletter
We are looking for candidates who demonstrate:
Modern office procedure and equipment, including computers and supporting software
Airport services and activities
Provide excellent customer service under stressful conditions
Establish and maintain effective working relationships
Communicate clearly and concisely, orally and in writing
Successful candidate will have:
A high school diploma or GED supplemented by specialized training in current office support functions and procedures
Three years of full-time experience in program coordination related to marketing, executive support, or hospitality management
Ideal candidates will have:
Experience working in a relevant customer service oriented field with face-to-face interactions
Experience in event planning
Experience maintaining a membership-based program
Supervision Exercised: This position requires the oversight and direction of volunteers, helpers, assistants, seasonal employees, interns, and/or temporary employees.
Fiscal Responsibility: You will be responsible for monitoring budget/fiscal expenditures (typically non discretionary) for the work unit and/or responsibility for fiscal management of capital project(s).
Machines, Tools, Equipment, and Work Aids: Computer, printer, copier, telephone, and standard office equipment.
Specialized Computer Equipment and Software: Microsoft Office.
The selected candidate must pass a fingerprint-based criminal history records check as required by the Transportation Security Administration.
Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently and walking or standing to a significant degree.
Primary Work Environment - Office environment
Extreme Temperature - Never
Wetness and Humidity - Never
Respiratory Hazards - Never
Noise and Vibrations - Occasionally
Physical Hazards - Never
Mechanical and/or Electrical Hazards - Never
Exposure to Communicable Diseases - Rarely
This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
Please visit https://coloradosprings.gov/jobs and click on 'Apply for a City Career' > 'City Career Postings – Apply Now' button to complete an online application. All job applicants will need to create a new login and online application (unless you already have a NEOGOV/governmentjobs.com user ID and password).
Completing your application in full, including the entire work experience section, will assist Human Resources (HR) in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Our NEOGOV application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.
To view the City's job classifications and descriptions, go to https://www.coloradosprings.gov/human-resources/page/job-classifications-descriptions
To view the status of your application, go to http://agency.governmentjobs.com/cosprings/default.cfm.
To be notified of future career opportunities, go to http://coloradosprings.gov/jic
If hired, you will be required to provide proof of your eligibility to work in the United States.
Equal Opportunity Employer
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