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Senior Management Analyst

City of Charlotte, NC

In progress
Open until filled
$69,000 - $70,000
Job Function

Full Time

Related Topics

Performance Management
Job Location

Charlotte Fire Department, 500 Dalton Avenue, Charlotte, NC 28206






600 E 4th St
Charlotte , NC 28202-2816

Form of Govt

Council-Manager (City)


Chief appointed official position was recognized by ICMA in 1929 as a Council-Manager position.

Management Analyst – Fire Department Research & Planning

Apply your keen analytical and problem-solving skills to promote operational excellence in the fire service. Research and provide information for key decisions related to fire staff utilization and deployment, community risk reduction, and the selection of capital improvement projects (e.g., fire station location).

Duties and Responsibilities

Under general direction of the Strategic Planning Battalion Chief:
1.Provides data analysis, research, evaluation, and measurement related to the performance and operation of the department, including:
1.Benchmark metrics;
2.Performance of departmental programs;
3.Service demand and performance including call volume, call types, call density, response times, and response costs;
4.Evaluation of effective allocation of resources;
5.Metrics related to fire service accreditation and insurance offices rating;
6.Forecasting demand for services; and/or
7.Cross-departmental problem-solving and policy analysis.

1.Ensures appropriate and meaningful data collection and analysis. Prepares reports or summaries of data from complex records and multiple data sources including GIS data. Prepares and/or coordinates the compilation of information for presentations, web site content, and other documentation.
2.Researches, analyzes, and evaluates proposals, projects, and departmental activities, processes, and programs in terms of staffing requirements, needs, priorities, costs, and funding sources.
3.Assists in the creation, compiling, indexing, and storage of documents for accreditation as part of the accreditation team; supports the establishment of continuous quality improvement processes.
4.Participates in citywide innovation and analytics projects; partners with other city departments and public safety agencies in research and planning activities; and represents the Fire Department in cross-department and community efforts related to data analysis, process facilitation, and problem solving.

Minimum Qualifications

Demonstrated experience performing complex planning and research projects, excellent communication skills (verbal and written), and close attention to detail. Demonstrated high-level skills in using computer software related to data analysis/business intelligence including advanced Excel skills (pivot tables and reports, tables and formatting, charts and graphs, filtering, formula application, trend analysis, descriptive statistics, etc.). The applicant should have experience using Microsoft Office; including Word, PowerPoint, and basic skills in GIS. Bachelor’s degree in public administration, social sciences, information technology, data analytics, statistics, GIS, or related field or the equivalent combination of education and experience necessary to perform the essential job functions.

We are looking for a self-starter with excellent analytical, project management, and presentation skills that can identify research objectives and approaches, gather and interpret data, and prepare and report accurate findings. This position will not supervise other employees.

Desired Qualifications
•Familiarity with fire service operations or public safety databases.
•Prior experience in fire service accreditation.
•Experience with Tableau or other tools for data visualization and dashboard creation.
•Experience using ArcMap and the Network Analyst extension.
•Basic knowledge of SQL, relational databases, and Python programming.

Salary Range

69-70K annually

How to Apply

If you need assistance completing your online application, you are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available.

Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. Some positions may require the ability to obtain a City Driving Permit. Candidates may also be required to pass a physical examination, polygraph exam, other skill evaluations and background check screens. The City of Charlotte is an Equal Opportunity Employer.

How to Apply

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